Sell it. Confirm it.
Resolve it.
Trained human representatives who handle your customers’ calls, from the first question to the final fix. Under your brand, connected to V12.
One sale. Three stages covered.
Use one, two or all three. Tap a stage to see how it works.
Sales Assistance
Trained reps handle your sales inquiries and guide eligible buyers through your approved ordering process.
- Inbound product and service questions
- Appointment and consultation booking
- Customer-requested follow-ups
Order Confirmation
A real person calls your customer to check the order before it is prepared, and flags problems early.
- Order details and products
- Fulfilment method and timing
- Stock check against your inventory
- Special instructions
Order Resolution
Specialists own the problem: they check the records, coordinate with you and the customer, and carry out the approved fix.
- Missing or incorrect items
- Delivery delays and failed handoffs
- Duplicate orders and charge errors
- Refund and exchange requests
Nobody starts the conversation over.
Every rep sees the same customer history, from first call to final fix.
Fictional example of one customer’s connected history.
Your rules. Your approvals.
Quoted for your business.
Managed Services are billed separately from your V12 plan. We price them on a consultation, around the work you need.
No unlimited calls. Sales calls start with inbound and customer-requested calls. Outbound promotional calling only where the law allows and with separate approval. This team serves your customers; V12 software support for you is separate.
Run the business. We’ll take the calls.
Your Business. Your Brand. Our System.